Shipping & Returns
Fast shipping. Easy returns.
Everything you need to know about delivery times, shipping costs, and how to start a return for your dodo comel order.
Shipping overview
We ship pet essentials with care so they arrive ready for playtime. Orders are processed quickly, packed securely, and shipped with tracking whenever available. Delivery estimates shown at checkout are the best guide for your address.
Shipping details
Quick answers to the most common shipping questions.
Processing time
Most orders are processed within 1โ2 business days (excluding weekends and holidays). During busy periods, processing may take a little longer.
Shipping rates
Shipping costs are calculated at checkout based on your location and order size. Any free-shipping offers will be shown automatically when eligible.
Tracking your order
If tracking is available for your shipment, youโll receive a tracking link by email once your order ships.
Address changes
Need to update your shipping address? Contact us as soon as possible. If your order hasnโt shipped yet, weโll do our best to help.
Lost or delayed packages
If your package is delayed or marked delivered but you canโt find it, reach out and weโll help investigate with the carrier.
International shipping
International availability and delivery times vary by destination. If offered at checkout, duties/taxes may apply and are the customerโs responsibility.
Returns
Simple, stress-free returns
If something isnโt quite right, weโre here to help. Start your return within 30 days of delivery for eligible items in new, unused condition. Once received and inspected, refunds are issued back to the original payment method.
Returns & refunds FAQ
A few helpful details before you send anything back.
How do I start a return?
Send us a message through our Contact page with your order number and the item(s) youโd like to return. Weโll reply with next steps.
What items are not returnable?
For hygiene and safety, some items may be non-returnable (for example, items that have been used or opened). If youโre unsure, contact us and weโll confirm eligibility.
Do you offer exchanges?
If you need a different size or color, contact us and weโll help you choose the best option. Exchanges depend on availability; in some cases we may recommend a return and new order.
When will I receive my refund?
After your return is received and inspected, refunds are typically processed within 3โ7 business days. Your bank may take additional time to post the credit.
What if my item arrived damaged or incorrect?
Weโre sorry about thatโplease contact us within 48 hours of delivery with photos, and weโll make it right.